Terms and Conditions

  • Article 1 (Purpose)

    • These terms and conditions aim to establish the responsibilities and obligations between users utilizing the storage lockers at stores operated under the Keep24 trademark by SPAV Co., Ltd. (hereinafter referred to as "the Company") and the associated services.

  • Article 2 (Definitions)

    The terms used in these terms and conditions are defined as follows:

    • ① "Locker" refers to the facilities directly operated and managed by the Company within its stores.
    • ② "User" refers to customers who use the lockers and their associated services.
    • ③ "Overdue Items" refers to stored items that have exceeded 3 days past the payment due date.
    • ④ "Customer Service Center" refers to the department that handles user guidance and complaint resolution for locker users.

  • Article 3 (Formation of Contract)

    • ① Usage fees are applied according to the established fee schedule.
    • ② These terms and conditions are effective for all locker usage, including item storage and retrieval.

  • Article 4 (Locker Usage)

    The following terms apply to locker usage:

    • ① Users must understand these terms and conditions and follow the usage procedures when storing or retrieving items.
    • ② Please be cautious as forcing items larger than the locker size may damage the locker and prevent retrieval.
    • ③ Users are responsible for any deterioration or damage to the locker during use.
    • ④ The Company will not use personal information provided by users for purposes other than identity verification. However, transaction records and CCTV footage may be provided to investigative authorities upon request for criminal investigations.
    • ⑤ If authentication issues occur when retrieving items, users must immediately contact customer service and follow staff instructions. The following procedures may apply:
      • - For authentication issues due to lost passwords or unfamiliarity with usage, the Company may request customer information to verify user identity.
      • - When on-site verification is needed, assistance may be provided by site managers or designated staff.
    • ⑥ Users must verify the locked status when storing items. The Company is not responsible for loss or damage due to user negligence.
    • ⑦ Users are responsible for any losses due to operational errors when using [Store(Open)], [End(Retrieve)] and other buttons.
    • ⑧ After retrieving items, pressing the [End Use] button immediately terminates the storage service and contract.

  • Article 5 (Cancellation and Refunds)

    • ① Due to the nature of unmanned stores and KIOSK online payments,cancellations and refunds due to simple change of mind are not possible unless there is a KIOSK malfunction or clear operator responsibility. Please be mindful when making payments.
    • ② When pressing the [End Use] button to terminate service, refunds are not possible even if time remains, as this is considered user contract termination.

  • Article 6 (User Obligations)

    • ① Users may not transfer usage rights to third parties or establish any rights such as pledges or transfer security.
    • ② Users must request changes when user information (phone number, etc.) changes. The Company is not liable for issues arising without proper change procedures (missed alerts/messages leading to extension, overdue, item disposal, etc.).
    • ③ Service may be denied in the following cases:
      • - Risk to public order
      • - Potential criminal use
      • - Business interference or cases deemed dangerous for store operations

  • Article 7 (Malfunction Reports)

    • ① Users must immediately report malfunctions to customer service for appropriate action. Users are liable for damage costs from forceful operation or vandalism.
    • ② Users must pay actual expenses including dispatch and repair costs when management responds to issues caused by user negligence, such as oversized items, lost passwords, or locker damage.

  • Article 8 (Prohibited Items)

    • ① The Company prohibits storage of the following items. Users bear civil/criminal liability for damages from violations:
      • - Valuables worth over 500,000 KRW including cash, securities, precious metals
      • - Firearms, weapons, protest materials (Molotov cocktails, etc.), drugs, explosives, flammables, hazardous materials, and toxins
      • - Beverages, liquids, or items that may damage other lockers
      • - Items sensitive to temperature/humidity, malodorous items, unsanitary items, perishable foods
      • - Living organisms including animals/plants
      • - Oversized items requiring forced closure
      • - Other illegal items or items threatening public safety and store operations
    • ② The Company may temporarily open lockers for inspection when necessary or to check for prohibited items.
    • ③ Upon discovering prohibited items, the Company may report to authorities, remove items, or dispose of them. Users cannot claim damages for such actions.

  • Article 9 (Handling of Overdue Items)

    • ① Items left 72 hours (3 days) past payment end time may be collected and stored separately by the Company.
    • ② Overdue items can be retrieved from designated locations during business hours after contacting customer service.
    • ③ Additional storage fees for overdue items follow the fee schedule.
    • ④ Overdue items are stored for 7 additional days. Without contact or expressed intent during this period, the Company may dispose of items without user objection.
    • ⑤ The Company is not liable for issues (missed alerts/messages leading to extension, overdue, disposal) arising from unreported user information changes.

  • Article 10 (Liability)

    • ① Users are liable for damages to self/others, locker damage, or lost items due to user negligence or prohibited items.
    • ② However, for clear operator fault such as external locker damage causing item damage/loss/theft, compensation is provided up to 500,000 KRW.

  • Article 11 (Exemption)

    The Company is not liable for damages from the following cases.
    However, damages from Company negligence will be compensatedup to 500,000 KRW after verification.

    • ① Natural disasters, war, or other force majeure
    • ② Storage of high-value items (over 500,000 KRW)
    • ③ User negligence (password management, payment, improper operation)
    • ④ Storage of prohibited items
    • ⑤ Disposal of overdue items
    • ⑥ Damages from user negligence before staff arrival after malfunction report
    • ⑦ Item seizure by investigative authorities
    • ⑧ Unverifiable storage claims
    • ⑨ Lost items after service termination without complete retrieval

  • Article 12 (Maintenance)

    • ① The Company may conduct locker maintenance and inspection as needed for smooth service and may temporarily suspend service if necessary.
    • ② The Company may modify services for system improvements or better usage methods.
    • ③ The Company promptly handles customer complaints, or notifies users of reasons and expected resolution time if immediate handling is difficult.
    • ④ For technical issues requiring maintenance/inspection, managers may open lockers after user notification (or before notification in emergencies).

  • Article 13 (Customer Service Information)

    For service inquiries, please contact our customer service center:

    • Customer Service: (031)922-5337 / KakaoTalk Channel @keep24
    • Operating Hours: 09:00 ~ 20:00

  • Addendum

    • These terms and conditions are effective from December 1, 2024.